Journey mapping techniques for employee & customer experience Design

  • Methods to translate qualitative observations into experience or journey maps
  • Using these diagrammatic renderings derived from qualitative research to overcome business challenges
  • Process modeling methods, mapping feelings, behaviors and experiences for optimizing processes to drive up loyalty with employees and customers

Location: Main Room Date: March 21, 2018 Time: 10:15 am - 10:45 am Dipak Sundaram, Gallup