Phoebe Larner, United Airlines Sr. Research Designer
Phoebe Larner is a Sr. UX Researcher at United Airlines, focusing on digital ecommerce, loyalty, and onboard technology. By developing a deep understanding for both business requirements and user needs she helps teams internalize the impact their products have on users’ planning, booking, and inflight experiences. In addition to her work as a researcher, Phoebe acts as the usability and accessibility consultant for United’s inflight entertainment system and is a member of United’s Digital Accessibility task force. Motivated by her desire to create enjoyable experiences for users of all abilities, Phoebe finds user observation to be both a humbling and inspiring stimulus for creating delightful experiences. She is most energized when she is helping teams create solutions for complex user experience or accessibility issues that also must meet a variety of business and product requirements.